SHIPPING

What are your lead times?
Most orders aim ship orders within 2 working days for domestic orders and 4 working days for international orders. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also we do have a few special order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time please email info@northstarschoolsupply.com.
Most orders ship 4-6 weeks after order date. However, this may sometimes fluctuate due to other circumstances such as order volume and backorders.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about domestic shipments, or shipments going to Canada, please email info@northstarschoolsupply.com. If you have questions about international shipments (anywhere but Canada and the US) please email info@northstarschoolsupply.com
When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11am pacific time to ship out the same business day. If your order is shipping via USPS, it must be received by 9am pacific time to ship out the same business day.
How do you ship?
Most of our orders ship via UPS. However if the items weigh less than a few pounds, we most likely will ship via USPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method.
Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
What are your rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge your credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to info@northstarschoolsupply.com
How do I track an order that’s been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

PAYMENTS

What forms of payment do you accept?

We accept credit card all major credit cards, Paypal, and purchase orders. 

RETURNS & EXCHANGES

What's your return policy?

At North Star School Supply, we want to make sure you are happy with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

All returns must be authorized through Customer Relations. There is a 30% restocking fee in addition to all applicable freight charges. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item also needs to have the receipt or proof of purchase.

When requesting your refund or replacement please include all items below to info@northstarschoolsupply.com:

  • Order Number
  • Item(s) that needs to be returned
  • Reason
Do you offer replacements?

We do offer replacements. When requesting your replacement please include all items below to info@northstarschoolsupply.com:

  • Order Number
  • Item(s) that needs to be replaced
  • What needs to be replaced
  • Please include a photo or video of any damage (insert a close up and or photo of the whole unit with the damage.)
How do you handle refunds?

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Who pays the return shipping?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

What happens if my product arrives damaged?

It is your responsibility to inspect the product thoroughly when it arrives. You must open the box and inspect the product before the truck driver leaves. You must note any damage on the paperwork before signing off and give the paperwork back to the driver. If you sign off without noting damage, you are waiving your right to a replacement, refund, or damage claim. The shipping companies will not process claims for damage when the receiver signs off without noting damage and neither will we.

You will be responsible for reviewing and performing a thorough inspection of items within 24 hours of delivery to ensure there is no damage. Should items have any damage, please contact us right away to hold the appropriate party responsible for replacement at info@northstarschoolsupply.com.

OTHER QUESTIONS

What's your privacy policy?

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Do you have a sitemap?

We do have a sitemap. You can view that atÂ